1. Introdución
The Verifone Vx520 is a robust, countertop payment terminal designed for secure and efficient transaction processing. It supports EMV chip cards, magnetic stripe cards, and contactless (NFC) payments, providing a versatile solution for various business environments. This manual provides essential information for setting up, operating, maintaining, and troubleshooting your Vx520 terminal.
2. Información de seguridade
- Use only the power supply provided with the terminal. Using an incorrect power supply may damage the device and void the warranty.
- Do not expose the terminal to extreme temperatures, humidity, or direct sunlight.
- Avoid dropping the terminal or subjecting it to severe impact.
- Do not attempt to open or service the terminal yourself. Refer all servicing to qualified personnel.
- Ensure proper ventilation around the terminal to prevent overheating.
3. Contido do paquete
Verifique que o seu paquete conteña os seguintes elementos:
- Verifone Vx520 Terminal
- Cable de alimentación
4. Terminal Overview
The Verifone Vx520 features a clear display, an intuitive keypad, and multiple card reading options for efficient transaction processing.
Figura 4.1: Fronte view of the Verifone Vx520 terminal, showing the display, keypad, and card reader slots. This image illustrates the primary user interface and card interaction points.
Compoñentes clave:
- Visualización: High-contrast screen for transaction details and menu navigation.
- Teclado: Alphanumeric keys for data entry and function keys for menu selection.
- Lector de banda magnética: Located on the side for swiping traditional credit/debit cards.
- EMV Chip Card Reader: Slot at the bottom for inserting chip-enabled cards.
- Contactless (NFC) Reader: Integrated into the top of the terminal for tap-to-pay transactions.
- Impresora: Integrated thermal printer for receipts.
- Portos de comunicación: Located at the rear for power, Ethernet, and other peripheral connections.
5. Configuración
5.1 Conexión de enerxía
- Connect the power cord to the power port on the back of the Vx520 terminal.
- Conecte o outro extremo do cable de alimentación a unha toma de corrente estándar.
5.2 Connecting to Network (Optional)
Depending on your service provider and setup, you may need to connect the terminal to a network.
- Ethernet: Connect an Ethernet cable from your network router/switch to the Ethernet port on the back of the terminal.
- Marcar: Connect a telephone line to the TELCO port on the back of the terminal.
5.3 Loading Paper Roll
- Gently lift the printer cover release latch, typically located at the top rear of the terminal, and open the printer cover.
- Insert a new thermal paper roll into the compartment, ensuring the paper feeds from the bottom of the roll and the leading edge extends out of the top of the printer.
- Peche a tapa da impresora firmemente ata que encaixe no seu lugar.
- Tear off any excess paper.
6. Instrucións de funcionamento
6.1 Acendido/Apagado
- Encendido: Preme o verde ENTRAR key. The terminal will perform a self-test and display the idle screen.
- Apagado: Mantén premido o vermello CANCELAR key until the terminal powers down.
6.2 Processing Transactions
Follow the prompts on the terminal display for each transaction type.
- Tarxeta con chip EMV: Insert the chip card into the EMV slot at the bottom of the terminal with the chip facing up. Leave the card in place until prompted to remove it.
- Tarxeta de banda magnética: Swipe the card through the magnetic stripe reader on the side of the terminal with the magnetic stripe facing the terminal.
- Contactless (NFC) Transaction: Hold the contactless card or device firmly and flat against the contactless symbol on the terminal's display until the transaction is approved.
6.3 Impresión de recibos
The terminal will automatically print a merchant copy of the receipt upon transaction completion. It may then prompt you to print a customer copy. Use the integrated cutter or tear bar to separate the receipt.
6.4 Basic Menu Navigation
Use the function keys (F1-F4), arrow keys, and the green ENTRAR e vermello CANCELAR keys to navigate through menus and confirm or cancel selections.
7. Mantemento
7.1 Limpeza do terminal
- Desconecte o cable de alimentación antes de limpar.
- Use un suave, lixeiramente damp, lint-free cloth to wipe the exterior of the terminal.
- Non empregue produtos de limpeza abrasivos, solventes nin aerosois en aerosol.
- For card reader slots, use a specialized card reader cleaning card if available.
7.2 Substitución do rolo de papel
Refer to Section 5.3 for detailed instructions on loading a new paper roll.
7.3 Actualizacións de firmware
Firmware updates are typically managed by your payment processor or service provider. Do not attempt to update the firmware without their guidance.
8 Solución de problemas
This section addresses common issues you might encounter with your Vx520 terminal.
| Problema | Causa posible | Solución |
|---|---|---|
| O terminal non se acende | Cable de alimentación desconectado; problema coa toma de corrente | Check power cord connection to terminal and outlet; Try a different outlet. |
| Card read error (magnetic stripe) | Card swiped incorrectly; Damaged card; Dirty reader | Re-swipe the card smoothly and consistently; Try a different card; Clean the magnetic stripe reader. |
| Chip card not reading | Card inserted incorrectly; Damaged chip; Dirty reader | Ensure card is fully inserted with chip facing up; Try a different card; Clean the EMV chip reader. |
| A impresora non imprime | No paper; Paper jammed; Printer cover not closed properly | Load new paper roll (Section 5.3); Clear any paper jams; Ensure printer cover is securely closed. |
| Erro de comunicación | Network cable disconnected; Network issue | Check Ethernet or telephone line connection; Contact your network administrator or service provider. |
9. Especificacións
Technical specifications for the Verifone Vx520 terminal:
- Nome do modelo: Vx520
- Serie de modelos: Vx
- Fabricante: Verifone
- Peso do artigo: 2.07 libras
- Dimensións do paquete: 10.55 x 7.56 x 3.31 polgadas
- Capacidade de almacenamento da memoria: 64 MB
- Número de procesadores: 1
- Tecnoloxía de conectividade: NFC
- Interface de hardware: PCI
- Método de control: Toca
- Tecnoloxía de impresión: Térmica
- Saída da impresora: Monocromo
- Printer Ink Type: Transferencia térmica
- Capacidade máxima da folla de entrada: 50
- Tamaños de soporte compatibles: A4
- Tamaño máximo do soporte: A4
- Tamaño da folla: 21.59 centímetros
- Resolución máxima de impresión en branco e negro: 240 ppp
- Medios impresos: Etiquetas
- Additional Printer functions: Só Imprimir
- Impresión a dúas caras: Non
- Dúplex: simplex
- Característica especial: Magnético
- Cor: Prata
- Usos específicos do produto: Negocios
- Baterías: 1 pilas de iones de litio necesarias.
- UPC: 669909984073
- GTIN: 669909984073
10. Garantía e soporte
The Verifone Vx520 terminal comes with a garantía limitada. For specific details regarding warranty coverage, duration, and terms, please refer to the warranty documentation provided at the time of purchase or contact your reseller.
For technical support, service, or further assistance, please contact your payment processor or the authorized Verifone reseller from whom you purchased the device. You may also visit the official Verifone website for general product information and support resources: www.verifone.com