Why is the paper getting stuck at the exit and the text appearing stretched on my Konica Minolta Bizhub C368?

The issues you are describing—paper stopping at the exit and "stretched" letters—are often related to the fuser unit or the paper transport speed. When the paper moves slower than the machine expects, or if a roller is slipping, the image being transferred to the paper becomes elongated or distorted.To troubleshoot this on your Konica Minolta Bizhub C368, please follow these steps:Check the Fuser Unit: Inspect the fuser (the hot rollers that bond toner to the paper) for any stuck scraps of paper, adhesive residue, or worn-out rollers. If the rollers are worn, they may not be pulling the paper through at the correct speed, causing the stretching effect.Clean the Exit Rollers: Use a soft, lint-free cloth to clean the rubber rollers at the exit section. Dust or paper debris can cause the rollers to lose grip, leading to jams and speed inconsistencies.Verify Paper Settings: Ensure the paper type set on the touchscreen (e.g., Plain, Thick 1, Thick 2) matches the actual paper you are using. If the machine is set to a "Thick" setting but you are using standard paper, it will move the paper more slowly, which can cause distortion.Inspect the Registration Roller: If the stretching happens before the paper reaches the exit, the registration roller (which times the paper's entry into the print area) may be dirty or slipping.If the problem persists after cleaning the rollers and verifying settings, the fuser unit or a drive motor may need professional service or replacement.

How do I set up and save a permanent print profile on the Konica Minolta Bizhub C368 so it is available in all PC programs and correctly selects Tray 1 for recycled paper?

To ensure a print profile is saved permanently and available across all applications on your PC for the Konica Minolta Bizhub C368, you must configure it through the Windows Control Panel rather than within a specific document's print menu.Set the Default Profile: Go to Control Panel > Devices and Printers. Right-click your Konica Minolta C368 and select Printing Preferences. Any settings changed here (such as selecting Tray 1 and Paper Type: Recycled) and saved as a "Favorite Setting" or by clicking "Apply" will become the default for all programs.Fixing the Tray Mismatch (Beeping): The reason the copier beeps and asks for confirmation is likely a Media Type Mismatch. The printer driver on your PC must match the settings configured on the physical machine's touch panel.Check Machine Settings: On the Bizhub C368 touchscreen, go to Utility > Tray Settings. Ensure Tray 1 is explicitly set to "Recycled" paper. If the machine thinks Tray 1 is "Plain Paper" but your PC profile asks for "Recycled," it will trigger a manual confirmation prompt.Save as Favorite: In the Printing Preferences window on your PC, look for the Favorite Setting or My Tab section. After selecting Tray 1 and Recycled paper, click Add or Save, give the profile a name, and ensure it is selected as the default.If the issue persists, ensure you are using the PCL6 or PostScript driver specifically designed for the C368, as generic drivers often fail to communicate specific tray and media type commands correctly.

Konica Minolta Bizhub C368

Konica Minolta Bizhub C368 User Manual

Model: Bizhub C368

1. Introdución

This manual provides essential information for the operation and maintenance of your Konica Minolta Bizhub C368 Copier, Printer, and Scanner. Designed for heavy-duty office use, this all-in-one solution offers speed, efficiency, and professional-quality output. This renewed product has been professionally inspected and tested to function like new, ensuring reliable performance for your daily tasks.

Konica Minolta Bizhub C368 multi-function printer with three paper trays and a control panel.

Figure 1: Konica Minolta Bizhub C368 Multi-Function Printer.

2. Que hai na caixa

Ao desembalar, comprobe que estean incluídos todos os seguintes compoñentes:

Konica Minolta Bizhub C368 Printer Unit
Toner Cartridges (pre-installed or separate)
3 Paper Trays
Integrated Touchscreen Control Panel
Cable USB
Cable Ethernet
Tarxeta de garantía

3. Guía de configuración

Desembalaxe e colocación: Carefully remove the printer from its packaging. Place the unit on a stable, level surface with adequate space for ventilation and access to power outlets and network connections.
Conexión de alimentación: Connect the power cord to the printer and then to a grounded electrical outlet. Do not use extension cords or power strips unless specifically rated for high-power devices.
Carga de papel:
- Open the desired paper tray (Trays 1, 2, or 3). The Bizhub C368 features three paper trays with a total input sheet capacity of 250 sheets (standard tray) and a total holding capacity of up to 6,650 sheets with optional trays.
- Adjust the paper guides to fit the paper size (e.g., 297mm for A4, A3 supported).
- Load the paper stack, ensuring it is flat and aligned.
- Pecha a bandexa de papel de forma segura.
Conectividade:
- Conexión USB: Conecta un extremo do cable USB ao porto USB da impresora e o outro extremo ao teu ordenador.
- Conexión Ethernet: Para imprimir en rede, conecte un cable Ethernet desde o porto Ethernet da impresora ao enrutador ou conmutador de rede.
Encendido inicial: Press the power button on the control panel. Follow the on-screen prompts on the intuitive touchscreen interface to complete the initial setup, including language selection and network configuration if applicable.
Instalación de controladores: Install the necessary printer drivers on your computer(s) from the provided software CD or the Konica Minolta official websitio.

4. Instrucións de funcionamento

4.1. Copia de documentos

Coloque o documento orixinal cara abaixo no cristal do escáner ou cara arriba no alimentador automático de documentos (ADF).
Na pantalla táctil, selecciona a función "Copiar".
Adjust settings such as number of copies, paper size, duplex (two-sided) printing, and color/monochrome options. The Bizhub C368 supports automatic duplex printing and monochrome output.
Press the "Start" button to begin copying. The machine can copy up to 36 pages per minute.

4.2. Impresión de documentos

Ensure the printer is connected to your computer via USB or Ethernet.
Desde o teu ordenador, abre o documento que queres imprimir.
Seleccione "Imprimir" no menú da aplicación.
Choose the "Konica Minolta Bizhub C368" as your printer.
Adjust print settings as needed (e.g., paper tray, duplex, quality). The maximum black and white print resolution is 600 dpi.
Fai clic en "Imprimir".

4.3. Escaneado de documentos

Coloque o documento no escáner plano ou no ADF.
On the touchscreen, select the "Fax/Scan" function.
Choose your desired scan destination (e.g., email, network folder, USB drive). The high-resolution scanner is ideal for archiving or cloud storage.
Configurar os axustes de dixitalización como a resolución, file formato e modo de cor.
Prema o botón "Inicio" para comezar a dixitalización.

5. Mantemento

Limpeza: Regularly wipe the exterior of the printer with a soft, dry cloth. For the scanner glass, use a lint-free cloth and a mild glass cleaner. Avoid abrasive materials.
Substitución do tóner: When a toner cartridge is low or empty, the control panel will display a notification. Follow the on-screen instructions or refer to the detailed manual for specific steps on replacing the TK-3610 or TK-3620 compatible cartridges.
Limpeza da ruta do papel: If paper jams occur frequently, consult the detailed manual for instructions on cleaning the paper path rollers.
Actualizacións de firmware: Revisa periodicamente a Konica Minolta websitio para actualizacións de firmware para garantir un rendemento e unha seguridade óptimos.

6 Solución de problemas

This section addresses common issues you might encounter. For more complex problems, please refer to the comprehensive user manual or contact customer support.

Problema	Causa posible	Solución
A impresora non responde	Power cable disconnected, network issue, driver problem.	Check power connections. Verify network connectivity. Reinstall or update printer drivers.
Atascos de papel	Incorrect paper loading, foreign objects in paper path, worn rollers.	Remove jammed paper carefully. Ensure paper is loaded correctly. Clean paper path.
Mala calidade de impresión	Pouco tóner, cabezal de impresión/cristal do escáner sucio, configuración de impresión incorrecta.	Replace toner cartridge. Clean scanner glass. Adjust print quality settings.
O escáner non funciona	Software issue, connectivity problem.	Restart the printer and computer. Check USB/Ethernet connection. Reinstall scanner drivers.

7. Especificacións

Característica	Detalle
Marca	Konica Minolta
Nome do modelo	Bizhub C368
Tecnoloxía de impresión	Láser
Saída da impresora	Monocromo
Capacidade máxima da folla de entrada	250 sheets (standard tray)
Total Paper Holding Capacity	Up to 6,650 sheets (with optional trays)
Número de bandexas	3
Resolución máxima de impresión en branco e negro	600 ppp
Copias máximas por execución	36 ppm
Impresión dúplex	Automático
Tipo de escáner	Cama plana
Tecnoloxía de conectividade	USB-Ethernet
Método de control	Pantalla táctil
Cartucho compatible	TK-3610, TK-3620
Tamaño máximo do soporte	A3
Usos específicos do produto	Oficina

8. Garantía e soporte

This Konica Minolta Bizhub C368 comes with a Garantía limitada de 90 días. For warranty claims or technical assistance, please refer to the contact information provided on your warranty card or visit the official Konica Minolta support websitio.

For general inquiries or further support, you may contact Konica Minolta customer service.

Ask a question about this manual

Ask about setup, troubleshooting, compatibility, parts, safety, or missing instructions. Manuals+ will review the question and use this page’s manual context to help answer it.