1. Introdución
This manual provides instructions for the installation, operation, and maintenance of your Volcora 80mm Thermal Receipt Printer. This high-speed POS printer features an auto-cutter and offers USB and Ethernet connectivity, making it suitable for various business environments.
2. Información de seguridade
- Asegúrate de que a impresora estea conectada a unha toma de corrente con toma de terra.
- Non expoña a impresora á auga nin a humidade excesiva.
- Evite colocar a impresora baixo a luz solar directa ou preto de fontes de calor.
- Use only specified thermal paper rolls.
- Do not attempt to open or repair the printer yourself. Contact qualified service personnel.
3. Contido do paquete
Verifica que todos os elementos estean presentes no paquete:
Image: Package contents including the printer, power adapter, paper roller, USB cable, CD, manual, and sample receipt paper.
- Impresora de recepción térmica
- Adaptador de alimentación
- Rolo de papel
- Cable USB
- CD (for drivers and software)
- Manual de usuario
- Sample Receipt Paper Roll
4. Produto rematadoview
4.1. Printer Components and Interfaces
Image: Rear interfaces of the printer, including LAN (A), USB (B), RJ11 cash drawer (C), and Power (D) ports.
Imaxe: Varios views of the printer, showing indicator lights for Power, Error, Paper, and a Feed button.
The printer features multiple connectivity options and indicator lights for easy status monitoring:
- Porto LAN: Para conexión Ethernet.
- Porto USB: Para conexión directa a un ordenador.
- Porto RJ11: Para conectar unha caixa de diñeiro.
- Porto de alimentación: Para conectar o adaptador de alimentación.
- Luces indicadoras: Power, Error, and Paper status.
- Botón de alimentación: To advance paper manually.
5. Configuración
5.1. Conexión da impresora
- Connect the power adapter to the printer's power port and then to a power outlet.
- Connect the USB cable from the printer to your computer, or connect an Ethernet cable from the printer to your network router/switch.
- If connecting a cash drawer, use the RJ11 cable to connect it to the printer's cash drawer port.
5.2. Cargar papel térmico
Image: Open printer showing the large paper roll capacity and sensors for paper out, cover open, cutter jam, and paper jam.
- Open the printer cover by pressing the release button.
- Insert a new 80mm thermal paper roll into the paper compartment, ensuring the paper feeds from the bottom and the leading edge extends past the cutter.
- Peche a tapa da impresora firmemente ata que encaixe no seu lugar.
5.3. Driver Installation and Software Compatibility
Image: Compatibility matrix indicating supported operating systems (Windows, MacOS, Linux, VirtualCom, Android, RaspberryPi, iOS) for USB, USB+Ethernet, and USB+WiFi interfaces.
Image: List of compatible POS systems (Loyverse, SumUp, Gloria Food, FoodZaps, TabShop POS, POSAPP.vn POS, Olsera POS, KaHero POS) and non-compatible systems (Toast, Ubereats, Grubhub, Doordash, Postmates, Clover, Shopify). Note for Square support is also included.
Install the necessary drivers from the provided CD or download them from the Volcora support website. The printer supports:
- Interface Ethernet: Windows, Mac OS, Linux, VirtualCom, Android, RaspberryPi, and iOS.
- Interface USB: Windows, Mac OS, Linux, VirtualCom, and Android.
Nota: This printer does not support Bluetooth or WiFi printing (unless a specific WiFi variant is purchased). For custom applications on iOS and Android via Ethernet, an SDK is required.
POS Software Compatibility:
- Compatible: Loyverse, SumUp, Gloria Food, FoodZaps, TabShop POS, POSAPP.vn POS, Olsera POS, KaHero POS.
- Non compatible: Ubereats, Grubhub, Doordash, Postmates, Clover, Shopify, Toast.
- For Square support, please contact Volcora customer support.
6. Funcionamento
6.1. Impresión básica
Image: Printer in operation, demonstrating fast printing at 260mm/s and the auto-cutter function.
Imaxe: Example of a high-resolution receipt printout (576 dots/line).
Once connected and drivers are installed, send print commands from your POS software or application. The printer will automatically print and cut receipts at a speed of up to 260mm/s.
6.2. Instalación de montaxe na parede
Image: The printer can be used as a desktop unit with non-slip rubber feet or wall-mounted using the two hanging holes at the bottom.
The printer includes two hanging holes at the bottom for wall mounting. Securely attach the printer to a wall using appropriate hardware (not included) to save counter space, especially in kitchen environments.
7. Mantemento
7.1. Limpeza da impresora
- Regularly clean the exterior of the printer with a soft, dry cloth.
- To clean the thermal print head, use an alcohol swab or a specialized thermal printer cleaning pen. Ensure the printer is off and cooled down before cleaning.
7.2. Thermal Print Head Care
The thermal print head is a critical component. Proper maintenance is essential to prevent faded text and ensure print quality. Clean the print head regularly, especially after changing paper rolls or if print quality degrades.
7.3. Substitución do rolo de papel
Replace the thermal paper roll when the paper-out indicator lights up or when the end of the roll is near. Follow the paper loading instructions in Section 5.2.
8 Solución de problemas
8.1. Problemas comúns e solucións
| Problema | Causa posible | Solución |
|---|---|---|
| A impresora non imprime | No power, incorrect connection, driver issue, paper out. | Check power cable, USB/Ethernet connection, driver installation, and paper roll. |
| Faded or blank prints | Incorrect paper type, thermal print head dirty or worn. | Ensure thermal paper is used. Clean the thermal print head. If issue persists, contact support. |
| Atasco de papel | Improper paper loading, foreign object. | Open cover, remove jammed paper carefully, reload paper correctly. |
| Cash drawer not opening | Incorrect connection, software command issue. | Check RJ11 cable connection. Verify POS software settings for cash drawer trigger. |
8.2. Indicadores de erro
Refer to the indicator lights on the printer for status:
- Luz de potencia: Indica o estado da enerxía.
- Luz de papel: Indicates paper-out or paper jam.
- Luz de erro: Indicates a general error. Consult the manual or support for specific error codes if available.
9. Especificacións
| Característica | Detalle |
|---|---|
| Marca | Volcora |
| Número de modelo | 810041567352 |
| Tecnoloxía de impresión | Térmica |
| Tecnoloxía de conectividade | Ethernet, USB |
| Saída da impresora | Monocromo |
| Velocidade máxima de impresión monocromática | 260 mm/s (210 ppm) |
| Resolución | 203 x 203 DPI (576 dots/line) |
| Tamaño do papel | 79.5 millimeters (80mm) |
| Vida útil do cortador automático | Up to 1.5 million cuts |
| Porto do caixón de caixa | RJ11 |
| Dimensións do produto (P x A x A) | 4.65" D x 7.05" W x 4.65" H |
| Dispositivos compatibles | Windows, Mac OS, Linux, VirtualCom, Android, RaspberryPi, iOS (Ethernet only for iOS/RaspberryPi) |
| Características especiais | Auto Cutter, Wall Mount Option |
10. Garantía e soporte
10.1. Información da garantía
All Volcora products are backed by a limited lifetime warranty. Please retain your proof of purchase for warranty claims.
10.2. Atención ao cliente
For assistance with setup, connection, compatibility, or any other product-related issues, please contact Volcora customer support. Our team is based in the United States and ready to help.
Apoio Websitio: volcora.com/pages/support-center
