1. Introdución
This manual provides comprehensive instructions for the installation, operation, and maintenance of your DELLA 27K BTU 2-Zone Mini Split AC Heat Pump system. Please read this manual thoroughly before operating the unit to ensure proper function and safety. Keep this manual for future reference.
The DELLA 27K BTU 2-Zone Mini Split AC Heat Pump is an energy-efficient system designed to provide heating and cooling for multiple rooms. It features a 24 SEER2 rating, operates on 208-230V, and includes two indoor units (9,000 BTU and 12,000 BTU) connected to a single outdoor condenser. The system is equipped with Wi-Fi connectivity and is compatible with smart home assistants like Alexa.

Image 1.1: Complete DELLA 27K BTU 2-Zone Mini Split AC Heat Pump system with all components.
2. Información de seguridade
Instrucións de seguridade importantes:
- Instalación profesional necesaria: This system mandates professional installation. Attempting DIY installation can lead to serious injury, property damage, and void the warranty.
- Seguridade eléctrica: Ensure the unit is connected to a dedicated 208-230V circuit with appropriate overcurrent protection (Maximum Fuse Size is 30A). All electrical work must comply with local and national electrical codes.
- Manipulación de refrixerantes: The system uses R454B refrigerant. Handling of refrigerants should only be performed by certified technicians.
- Liquidación: Manteña unha separación adecuada arredor das unidades interiores e exteriores para unha correcta circulación do aire e mantemento.
- Nenos e animais: Keep children and pets away from the outdoor unit and ensure indoor units are installed out of reach.
- Mantemento: Desconecte a alimentación antes de realizar calquera mantemento ou limpeza.
3. Produto rematadoview e Compoñentes
Your DELLA 2-Zone Mini Split AC Heat Pump system consists of the following main components:
- Outdoor Condenser Unit: The primary unit responsible for heat exchange.
- Indoor Air Handler Units (2): One 9,000 BTU unit and one 12,000 BTU unit, designed for individual room climate control.
- Remote Controls (2): For independent control of each indoor unit.
- Refrigerant Line Sets (2): Pre-charged 16ft copper pipes for connecting indoor and outdoor units.
- Kits de instalación: Includes necessary accessories for mounting and connection.

Imaxe 3.1: Explosión view of the DELLA 2-Zone Mini Split AC components.
4. Configuración e instalación
Professional Installation is Mandatory:
The DELLA 2-Zone Mini Split AC Heat Pump system requires professional installation by a qualified HVAC technician. This ensures proper setup, adherence to safety standards, and optimal performance of the unit. Attempting to install the unit yourself may result in damage, improper operation, and will void the product warranty.
Consideracións clave para a instalación:
- Localización: Indoor units should be placed to ensure even air distribution. The outdoor unit requires a stable, level surface with adequate airflow.
- Line-Set Connection: The system includes two 16ft copper pipes (standard size 1/4" & 3/8" outer dimension). Line-set vacuuming is required during installation to remove moisture and non-condensable gases.
- Refrigerant Levels: The system is pre-charged. However, any alteration of line-set length requires adjusting freon levels by a certified technician. The system uses R454B refrigerant.
- Drenaxe: Ensure proper drainage for condensate from the indoor units. The length for the drain pipe is 78.7 inches.
- Cableado eléctrico: All electrical connections must be made by a licensed electrician according to local codes and the wiring diagram provided with the unit.

Image 4.1: Illustration of multi-zone cooling coverage for different room sizes.
5. Instrucións de funcionamento
Your DELLA Mini Split AC system offers various modes and features for optimal comfort and energy efficiency.
5.1 Operación de control remoto
Each indoor unit is controlled by its dedicated remote. Familiarize yourself with the remote control functions:

Image 5.1: Remote control functions for your DELLA Mini Split AC.
- On/Off: Acende ou apaga a unidade.
- Cambiar modos: Cycles through operating modes: Auto, Cool, Heat, Dry, Fan Only.
- Temperatura arriba/abaixo: Axusta a temperatura desexada.
- Velocidade do ventilador: Selecciona a velocidade do ventilador (por exemplo, Baixa, Media, Alta, Automática).
- Vertical/Horizontal Swing: Controls the direction of airflow.
- Modo ECO: Optimizes operation for energy saving.
- Modo de suspensión: Adjusts temperature and fan speed for comfortable sleep and energy efficiency.
- Configuración do temporizador: Programs the unit to turn on or off at specific times.
- Función Turbo: Proporciona un arrefriamento ou quecemento rápido.
- Modo Síntome: The remote control senses the temperature around it and adjusts the unit's operation for localized comfort.
5.2 Funcións intelixentes e control de aplicacións
The DELLA Mini Split AC system is equipped with Wi-Fi connectivity, allowing control via the Della+ app and integration with smart home systems.

Image 5.2: Control your unit remotely using the Della+ Smart App.
- Della+ App: Download the free Della+ app to control your unit from anywhere. The app provides a user-friendly interface for setting modes, temperatures, fan speeds, and scheduling.
- Smart Geo Location: The Della+ app allows for automatic AC control based on your location, turning the unit on or off as you approach or leave your home.
- Control de voz: The system works with Alexa and Google Assistant, enabling voice commands for convenient operation.
6. Mantemento
Regular maintenance ensures the longevity and efficient operation of your DELLA Mini Split AC system.
- Limpeza do filtro de aire: The indoor unit's air filters should be cleaned every 2-4 weeks, or more frequently depending on usage and air quality. Refer to the indoor unit's specific instructions for filter removal and cleaning.
- Limpeza da unidade exterior: Keep the outdoor condenser coil free of dirt, leaves, and other debris. Periodically rinse the coil with a garden hose (ensure power is off).
- Drain Line Check: Ensure the condensate drain lines are clear and free of obstructions to prevent water leaks.
- Inspección profesional: It is recommended to have a qualified HVAC technician perform an annual inspection and tune-up to check refrigerant levels, electrical connections, and overall system health.
- Prevención de xeadas: The outdoor unit features bottom electric heating to help prevent frost buildup, speeding up defrosting and boosting efficiency in cold climates.
7 Solución de problemas
Antes de contactar co servizo de atención ao cliente, volva aview os seguintes problemas e solucións comúns:
| Problema | Causa posible | Solución |
|---|---|---|
| A unidade non se acende | No power; Remote control batteries low; Circuit breaker tripped. | Comprobar a fonte de alimentación; Substituír as pilas do mando a distancia; Reiniciar o disxuntor. |
| Refrixeración/quecemento insuficiente | Dirty air filters; Blocked outdoor unit; Incorrect mode/temperature setting; Low refrigerant. | Clean air filters; Clear obstructions from outdoor unit; Verify settings; Contact professional for refrigerant check. |
| Ruído insólito | Pezas soltas; obstrución no ventilador; ruídos normais de funcionamento (por exemplo, fluxo de refrixerante). | Inspect for loose parts or obstructions; If noise persists or is abnormal, contact support. |
| Fuga de auga da unidade interior | Clogged drain line; Improper installation. | Clear drain line; Contact professional for inspection. |
8. Especificacións
| Característica | Detalle |
|---|---|
| Número de modelo | 1D3-TP+D912 |
| Tipo de sistema | 2-Zone Multi Split AC Heat Pump |
| Outdoor Unit BTU | 27,000 BTU/h |
| Indoor Unit 1 BTU | 9,000 BTU/h |
| Indoor Unit 2 BTU | 12,000 BTU/h |
| Clasificación SEER2 | 24 SEER2 |
| Voltage | 208-230 voltios |
| Wattage | 2020 vatios |
| Tipo de refrixerante | R454B |
| Área de cobertura | Up to 950 Sq.Ft (9K unit: 400 Sq.Ft, 12K unit: 550 Sq.Ft) |
| Nivel de ruído | 46 dBa (Ultra silent operation) |
| Rango de temperatura de funcionamento | -13 °F a 131 °F |
| Características especiais | Dehumidifier, Fast Cooling, Remote Control, WiFi Enabled, 4D Airflow, I Feel Mode, 24-hour Timer, Sleep Mode, Eco Energy Saving Mode, Turbo Function |
| Compoñentes incluídos | Multi-zone Air Conditioner, Manual, 2 x 16ft Copper Pipes, Installation Kits |

Image 8.1: Energy efficiency comparison highlighting 24 SEER2 savings.
9. Garantía e soporte
9.1 Información da garantía
Your DELLA Mini Split AC Heat Pump comes with a Garantía limitada de por vida. This warranty covers manufacturing defects and ensures peace of mind regarding your investment. For specific terms and conditions, please refer to the warranty card included with your product or contact customer support.

Image 9.1: DELLA's commitment to lifetime coverage and support.
9.2 Atención ao cliente
DELLA is committed to providing best-in-class customer support. If you have any questions, require assistance with installation, operation, or troubleshooting, please contact our support team:
- Asistencia telefónica: Available Monday to Friday, 6 AM - 4 PM PST.
- Chat en directo: Available 24/7 for immediate assistance.
Please have your model number (1D3-TP+D912) and purchase date ready when contacting support.





