glo Manuals & User Guides

glo™ is a global brand of heated tobacco products (HTP) developed and manufactured by British American Tobacco (BAT). Designed as a smoke-free alternative to combustible cigarettes, glo devices utilize advanced induction heating technology to heat specially designed tobacco sticks (such as neo™ sticks) to optimal temperatures. This process releases a nicotine-containing aerosol without the combustion, ash, or smoke associated with traditional smoking.

The glo product line includes various models such as the glo Hyper, glo Pro, e glo Nano, which feature ergonomic designs and dual heating modes—Standard and Boost—allowing users to customize their session intensity. The devices are powered by rechargeable lithium-ion batteries and feature intuitive LED or EasyView™ displays to monitor status. glo products are sold in markets worldwide, including Japan, Italy, and the United States.

• How do I clean my glo heating chamber?

  Open the cleaning door (and shutter door on some models) and use the provided cleaning brush to clean the heating chamber from both ends. Manufacturers generally recommend cleaning after every 20 sessions to ensure optimal performance.

• How do I start a session with my glo device?

  Insert the tobacco stick into the heating chamber. Press and hold the control button for 3 seconds (Standard Mode) or 5 seconds (Boost Mode) until the device vibrates to indicate pre-heating has begun.

• What do the vibrations on the glo device mean?

  The device vibrates to indicate three states: when pre-heating starts, when the device is heated and ready for use, and when the session is about to end.

• Can I replace the battery in my glo device?

  No, glo devices contain a non-replaceable rechargeable lithium-ion battery. Do not attempt to remove the battery unless you are permanently disposing of the device.