JASHEN manufactures innovative cordless stick vacuums, robot vacuums, and wet-dry cleaners designed for powerful, lightweight, and versatile home cleaning.
XASHEN is a consumer electronics brand specializing in advanced home cleaning solutions. Owned by Shenzhen Jashen Technology Co., Ltd., the company focuses on developing high-performance cordless vacuum cleaners that combine powerful suction with intelligent design. JASHEN’s product portfolio includes the popular V-series (V16, V18) cordless stick vacuums, which feature smart dust sensors, HEPA filtration, and flexible maneuvering for carpets and hard floors.
In addition to dry vacuums, JASHEN produces wet/dry cleaning devices and robotic vacuums, aiming to simplify household maintenance through technology. The brand emphasizes user-friendly features such as LED displays, long-lasting removable batteries, and easy-to-clean components. JASHEN products are distributed globally and supported by a dedicated customer service team centered around their commitment to quality and innovation.
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You can reach JASHEN Support via email at support@jashen-tech.com or by calling their North American toll-free number 1-877-402-9868 (Mon-Fri, 9am-5pm CST).
Loss of suction often indicates a full dust cup, dirty filters, or a blockage in the wand or brush head. Empty the dust bin and wash the filters with water, allowing them to air-dry for at least 24 hours before reinstallation.
The HEPA filter should be cleaned regularly when the filter indicator light blinks or suction decreases. It is generally recommended to replace the filter every 3 to 6 months depending on usage to maintain optimal performance.
Yes, the battery management system prevents overcharging. However, for long-term storage, it is recommended to store the battery in a cool, dry place and not leave it depleted or fully charged for extended periods without use.
The LED display typically shows battery life, suction mode, and maintenance alerts. A blinking filter icon indicates the filter needs cleaning, while other indicators may signal a brush roll blockage or airway obstruction.