1. Introdución
This manual provides detailed instructions for the setup, operation, and maintenance of your Xprinter H500B/H500E Thermal Transfer Ribbon Label Barcode Printer. Please read this manual thoroughly before using the printer to ensure optimal performance and longevity.
Características principais:
- Supports both direct thermal and thermal transfer printing.
- High-speed printing up to 127 mm/s (H500B) or 101.6 mm/s (H500E).
- Accommodates 300-meter ribbons for reduced downtime.
- Compatible with Windows (XP and newer) and Linux operating systems.
- Available in 203 DPI (H500B) and 300 DPI (H500E) resolutions.
- Versatile for various label types including thermal transfer, PET/PVC, wash care, and jewelry labels.
- Equipped with a powerful 32-bit processor, 4MB Flash Memory, 8MB SDRAM, and an SD card reader for memory expansion up to 4 GB.
- Includes free labeling software and Windows drivers.
2. Contido do paquete
Verifique que todos os elementos que se indican a continuación estean incluídos no seu paquete. Se falta algún elemento ou está danado, póñase en contacto co seu provedor.
Figure 2.1: Printer and included accessories (Robbin, Shaft, Cable, CD Driver, Sticker Paper, Post, Adaptor, Plug).
- Xprinter H500B/H500E Printer
- Adaptador de alimentación e cable
- Cable USB
- Ribbon Spindles (Shaft, Post)
- CD Driver (Software and Drivers)
- Guía de inicio rápido (se corresponde)
3. Guía de configuración
3.1 Desembalaxe e colocación
- Retire coidadosamente a impresora da súa embalaxe.
- Place the printer on a stable, flat surface near a power outlet and your computer.
- Ensure adequate ventilation around the printer.
3.2 Conexión de enerxía
- Connect the power adapter to the printer's power input port.
- Plug the power cable into a suitable electrical outlet (100-240V AC).
- Acende a impresora usando o interruptor de acendido.
3.3 Carga de soportes (etiquetas e cinta)
The printer supports both direct thermal and thermal transfer printing. For thermal transfer printing, a ribbon is required.
Figure 3.1: Open printer lid showing the internal mechanism for media loading.
Figura 3.2: Arriba view of the printer's internal components, including the label roll path.
Figura 3.3: Lateral view illustrating the label and ribbon loading paths within the printer.
- Abra a tapa superior da impresora.
- Cargando etiquetas: Place the label roll onto the media spindle. Ensure the labels feed smoothly through the guides and under the print head. The printer supports media widths from 25.4mm to 118mm.
- Loading Ribbon (for Thermal Transfer): Insert the ribbon roll onto the supply spindle and the empty core onto the take-up spindle. Thread the ribbon as indicated by the internal diagrams, ensuring it passes between the print head and the labels. The ribbon capacity is max 300m, with a width of 110mm and a 1-inch core diameter.
- Close the top cover. The printer may perform an automatic paper test.
3.4 Instalación de controladores e software
To use the printer with your computer, you need to install the appropriate drivers and labeling software.
- Condutores: Download the latest drivers for Windows/Linux/Mac from the official Xprinter websitio: https://www.xprintertech.com/drivers-2Siga as instrucións que aparecen na pantalla para a instalación.
- Labeling Software (Bartender): For advanced label design and printing, download the Bartender software from: https://www.xprinter.net/companyfile/15/.
- SDK: SDKs for Windows/Android/iOS are available for custom application development.
3.5 Conexión ao ordenador
- Conexión USB: Conecte a impresora ao seu ordenador mediante o cable USB proporcionado.
- Conexións opcionais: Depending on your model and configuration, you may also connect via Serial, LAN, Bluetooth, or Wi-Fi.
4. Funcionamento
4.1 Printing Modes
The Xprinter H500B/H500E supports two primary printing modes:
- Direct Thermal: Uses heat-sensitive paper that darkens when heated by the print head. No ribbon is required.
- Thermal Transfer: Uses a ribbon that transfers ink to the label material when heated. This method is suitable for more durable labels and a wider range of materials.
4.2 Impresión de etiquetas
Once drivers and software are installed, you can print labels from your chosen application (e.g., Bartender, or any application that supports printing to a label printer).
Figura 4.1: Máisview of printer characteristics including 108mm width, electronic sheet, and ribbon/TTO capability.
Figure 4.2: Illustration of the dual-motor design enhancing performance with a printing speed of 127mm/s.
- Ensure the correct label type and ribbon (if needed) are loaded.
- Select your Xprinter H500B/H500E as the printer in your software.
- Configure label size, orientation, and content within the software.
- Envía o traballo de impresión á impresora.
4.3 Supported Label Types and Applications
The printer is designed for a wide range of commercial applications:
Figure 4.3: Various label applications including retail, logistics, cable identification, art paper, silver paper, and thermal paper labels.
Figure 4.4: Specific label examples such as wash marks, clothing tags, and jewelry labels.
- Venda polo miúdo: Prezo tags, shelf labels, product labels.
- Loxística: Shipping labels, inventory labeling.
- Industrial: Cable identification, instruction labels.
- Especialidade: Wash care labels, jewelry labels, art paper, silver paper, thermal paper.
5. Mantemento
5.1 Limpeza do cabezal de impresión
Regular cleaning of the print head ensures print quality and extends the life of the printer. Clean the print head with an alcohol swab or a specialized print head cleaning pen.
- Apague a impresora e desconecte o cable de alimentación.
- Abre a tapa superior.
- Gently wipe the print head surface from the center outwards.
- Deixe que o cabezal de impresión seque completamente antes de pechar a tapa e volver conectar a alimentación.
- The print head has a life expectancy of 30 km.
5.2 Replacing Ribbon and Labels
Replace ribbons and label rolls as they run out. Refer to Section 3.3 for detailed loading instructions.
Figura 5.1: Interno view demonstrating the path for ribbon and label media during thermal transfer printing.
Figure 5.2: The printer's automatic paper test feature, which helps in proper media calibration.
6 Solución de problemas
| Problema | Causa posible | Solución |
|---|---|---|
| Sen poder | Power cable disconnected, power switch off, faulty power adapter. | Check power connections, ensure power switch is on, test with another outlet or adapter if available. |
| Mala calidade de impresión (descoloridos, liñas) | Dirty print head, incorrect media/ribbon, print head wear. | Clean the print head (Section 5.1), ensure correct media and ribbon are used, adjust print density in software. |
| Impresora non recoñecida polo ordenador | Driver not installed, incorrect USB cable, port issue. | Install/reinstall drivers (Section 3.4), try a different USB port or cable, check device manager. |
| As etiquetas non se alimentan correctamente | Labels improperly loaded, media guides not adjusted, paper jam. | Reload labels correctly (Section 3.3), adjust media guides to fit label width, clear any paper jams. |
| Ribbon wrinkles or breaks | Ribbon tension incorrect, ribbon improperly loaded. | Ensure ribbon is loaded correctly and tension is appropriate. |
7. Especificacións
The following table details the technical specifications for the Xprinter H500B and H500E models.
| Característica | XP-H500B | XP-H500E |
|---|---|---|
| Resolución | 203 DPI | 300 DPI |
| Método de impresión | Transferencia térmica / Térmica directa | |
| Máx. Velocidade de impresión | 127 mm/s (5”) | 101.6 mm/s (4”) |
| Máx. Ancho de impresión | 108 mm (4.25") | 104 mm (4.09") |
| Máx. Lonxitude de impresión | 2286 mm (90") | 1016 mm (40") |
| Tipo de medios | Continuo, oco, marca negra, abanico e burato perforado | |
| Ancho multimedia | 25.4 - 118 mm (1.0” - 4.6”) | |
| Espesor do medio | 0.06 ~ 0.254 mm (2.36 ~ 10 mil) | |
| Diámetro do núcleo de medios | 25.4 ~ 76.2 mm (1" ~ 3") | |
| Capacidade do rolo de etiquetas | 127 mm (5”) (External diameter) | |
| Capacidade da cinta | Máx. 300 m | |
| Ancho da cinta | 110 mm | |
| Diámetro interior do núcleo da cinta | 25.4 mm (1") | |
| Procesador | CPU de 32 bits | |
| Memoria | Memoria flash de 4 MB, SDRAM de 8 MB, lector de tarxetas SD para expansión de memoria flash, ata 4 GB | |
| Interface | Standard: USB+TF card. Optional: Serial/Lan/Bluetooth/WIFI/Parallel | |
| 1D Barcode Support | Code 39, Code 93, Code 128UCC, Code 128, Codabar, Interleaved 2 of 5, EAN-8, EAN-13, EAN-128, UPC-A, UPC-E, EAN and UPC 2(5) digits add-on, MSI, PLESSEY, POSTNET, China POST, GS1 DataBar, Code 11 | |
| 2D Barcode Support | PDF-417, Maxicode, DataMatrix, código QR, Aztec | |
| Rotación | 0°, 90°, 180°, 270° | |
| Emulación | TSPL, EPL, ZPL, DPL | |
| Dimensións (D x W x H) | 302.5 mm x 234 mm x 194.8 mm | |
| Peso | 2.6 kg | |
| Vida do cabezal de impresión | 30 km | |
| Entrada de enerxía | CA 100-240 V, 1.8 A, 50-60 Hz | |
| Potencia de saída | CC 24 V, 2.5 A, 60 W | |
| Ambiente de operación | 5 ~ 40°C (41~104°F), Humidity: 25 ~ 85% non-condensing | |
| Ambiente de almacenamento | -40 ~ 60°C (-40~140°F), Humidity: 10 ~ 90% non-condensing | |
Figure 7.1: Physical dimensions of the Xprinter H500B/H500E printer.
Figura 7.2: Traseira view of the printer highlighting the USB port and other interface options.
8. Consellos de usuario
- Versatilidade de medios: This printer is not limited to just paper labels. It can print on various materials including satin, polyester, PET/PVC labels, and wash care labels, making it suitable for diverse applications like clothing tags and jewelry labels.
- Ribbon Selection: When printing barcode labels for products, ensure you use a ribbon with a maximum capacity of 300 meters and a width of 110mm, with a 1-inch core diameter. The printer's maximum print width is 108mm, so choose labels and ribbons accordingly.
- Expansión de memoria: The printer's 4MB Flash Memory and 8MB SDRAM can be expanded up to 4 GB using an SD card, which is useful for storing a large number of fonts and graphics for complex label designs.
9. Garantía e soporte
9.1 Información da garantía
The product comes with the manufacturer's standard "Shop's Three Guarantees" after-sale service. Please refer to the specific terms and conditions provided at the time of purchase or contact your vendor for details.
9.2 Soporte técnico
For technical assistance, driver downloads, or further information, please visit the official Xprinter websitio:
- Xprinter Official Websitio: https://www.xprintertech.com
- Manuais: https://www.xprintertech.com/pos-printer-user-manual
