Manual do usuario da impresora térmica de recibos Star Micronics serie TSP100

1. Introdución e finalview

The Star Micronics TSP100 Series thermal receipt printer, specifically the TSP143GT GRY US model, is designed for efficient and reliable receipt printing in point-of-sale environments. This printer is part of the TSP100 futurePRNT family, offering a comprehensive solution with all necessary components and software included for immediate use.

Key features include a high print speed of 45 RPM (250 mm/sec) and a guillotine cutter for partial cuts. The printer integrates an internal universal power supply and supports 'Plug & Play' automatic installation through its operating system drivers. Advanced software utilities allow for receipt customization, such as adding logos, coupons, and enhancing barcodes, without requiring modifications to your existing application.

Figura 1: Fronte view of the Star Micronics TSP100 Series Thermal Receipt Printer.

2. Configuración

Setting up your Star Micronics TSP100 Series printer is designed to be straightforward, offering 'Plug & Play' functionality. The printer comes with a USB cable and an internal power supply, simplifying the connection process.

2.1 Desembalaxe e inspección inicial

• Retire con coidado a impresora e todos os accesorios da embalaxe.
• Verify that the USB Cable and Internal Power Supply are included.
• Inspect the printer for any visible damage. If damage is found, contact your vendor immediately.

2.2 Conectar a impresora

1. Conexión de alimentación: Connect the included power cable to the printer's power input port and then to a suitable power outlet. The printer features an internal universal power supply.
2. Conexión de datos: Connect one end of the provided USB cable to the USB port on the printer and the other end to an available USB port on your computer or point-of-sale system.
3. Conexión da caixa de diñeiro (opcional): The TSP100 series printers are equipped with a kick cable port (RJ11) for connecting a standard cash drawer. This allows the printer to signal the cash drawer to open automatically upon receipt printing. Ensure the RJ11 cable is inserted correctly, as it is a one-way cable. While USB cash drawers can be used if supported by your POS software, the RJ11 kick cable is the standard setup.

Figura 2: Traseira view showing connectivity ports, including USB and RJ11 kick cable port.

2.3 Instalación do controlador

For most operating systems, the TSP100 Series supports 'Plug & Play' automatic installation, meaning drivers should install automatically upon connecting the printer. If automatic installation does not occur, please refer to the Star Micronics website for the latest drivers and installation guides specific to your operating system.

3. Instrucións de funcionamento

Once the printer is set up and drivers are installed, it is ready for operation. The TSP100 Series is designed for high-speed thermal printing of receipts.

3.1 Cargar papel térmico

1. Abra a tapa superior da impresora premendo o pestillo de liberación.
2. Place the thermal paper roll into the paper compartment, ensuring the paper feeds from the bottom of the roll towards the front of the printer.
3. Pull a small amount of paper past the cutter and close the top cover firmly until it latches. The printer will automatically feed the paper to the correct starting position.

3.2 Impresión de recibos

Initiate print jobs from your point-of-sale software or application. The printer will automatically process and print receipts at a speed of up to 45 RPM (250 mm/sec). The integrated guillotine cutter will perform a partial cut at the end of each receipt.

3.3 Customizing Receipts with futurePRNT Software

The TSP100 futurePRNT series includes a full set of software utilities that allow for advanced receipt customization. These utilities enable you to:

• Add your business logo to receipts.
• Integrate coupons or promotional messages.
• Enhance barcode printing.
• Preview receipts before printing.

These customizations can be applied without modifying your existing point-of-sale application, providing flexibility and branding opportunities.

4. Mantemento

Regular maintenance ensures the longevity and optimal performance of your Star Micronics TSP100 Series printer.

4.1 Limpeza da impresora

• Exterior: Limpe o exterior da impresora cun pano suave eamp pano. Evite o uso de limpadores abrasivos ou disolventes.
• Cabezal de impresión térmica: Periodically clean the thermal print head using a thermal printer cleaning pen or isopropyl alcohol on a cotton swab. Ensure the printer is turned off and cooled down before cleaning.
• Cortador: Remove any paper dust or debris from the cutter area using a soft brush or compressed air.

4.2 Substitución do rolo de papel

Replace the thermal paper roll when the paper low sensor is activated or when print quality degrades. Refer to section 3.1 for detailed instructions on loading thermal paper.

5 Solución de problemas

This section provides solutions to common issues you might encounter with your TSP100 Series printer.

5.1 A impresora non responde

• Comprobar a potencia: Ensure the power cable is securely connected to both the printer and the power outlet. Verify the power indicator light on the printer is on.
• Comprobar a conexión USB: Confirm the USB cable is firmly connected to both the printer and the computer/POS system. Try a different USB port if available.
• Reiniciar dispositivos: Power cycle the printer, computer, and POS system.
• Estado do condutor: Check the printer status in your operating system's device manager or printer settings to ensure drivers are correctly installed and the printer is online.

5.2 Mala calidade de impresión

• Papel térmico: Ensure you are using thermal paper. Standard paper will not print. Verify the paper roll is inserted correctly (thermal side facing the print head).
• Limpar o cabezal de impresión: A dirty print head can cause faded or streaky prints. Refer to section 4.1 for cleaning instructions.
• Calidade do papel: Old or low-quality thermal paper can degrade print quality. Try a new roll of high-quality thermal paper.

5.3 Paper Jams or Cutter Issues

• Eliminar obstáculos: Turn off the printer, open the cover, and carefully remove any jammed paper or debris from the paper path and cutter area.
• Carga adecuada: Ensure the paper roll is loaded correctly and not too tight or too loose.
• Cutter Cleaning: Clean the cutter as described in section 4.1.

6. Especificacións

Figure 3: Dimensions of the Star Micronics TSP100 Series Thermal Receipt Printer.

7. Garantía e soporte

The Star Micronics TSP100 Series Thermal Receipt Printer comes with a 4 Year Full Manufacturer Warranty for customers in the US and Canada. This warranty includes a first-year Swap-A-Star program for expedited service.

Additionally, spare parts are available for a duration of 4 years within the EU, ensuring long-term usability and maintenance support.

For technical support, driver downloads, or warranty claims, please visit the official Star Micronics website or contact their customer service department. Keep your purchase receipt and printer's serial number readily available when seeking support.