Manual do usuario do terminal de tarxetas de crédito con acceso telefónico Verifone VX510

Introdución

This manual provides comprehensive instructions for the Verifone VX510 Dial-Up Credit Card Terminal. It covers the setup, operation, maintenance, and troubleshooting of your device to ensure efficient and reliable performance for processing credit card transactions.

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The Verifone VX510 is a robust dial-up credit card terminal designed for secure and efficient transaction processing. It features a user-friendly keypad, a clear display, and essential ports for connectivity.

Figure 1: Verifone VX510 Dial-Up Credit Card Terminal, including the main unit, power adapter (SMPS094000-09), and power cord.

Compoñentes

• Terminal Unit: The main device for processing transactions.
• Teclado: Numeric and function keys for data entry and navigation.
• Pantalla de visualización: Shows transaction details, menus, and system messages.
• Adaptador de alimentación: Model SMPS094000-09, provides power to the terminal.
• Cable de alimentación: Connects the power adapter to a wall outlet.
• Portos de comunicación: Located at the rear/bottom for dial-up and other connections.

Figura 2: Fronte view of the Verifone VX510 terminal, highlighting the keypad and display screen.

Figure 3: The terminal's display screen showing initial boot-up information, including "VERIFONE VX510" and copyright details.

Figura 4: Traseira view of the Verifone VX510, showing the communication ports, including 10BaseT (Ethernet) and RS232 connections.

Configuración

Follow these steps to set up your Verifone VX510 terminal for the first time.

1. Unpack the Terminal: Carefully remove all components from the packaging. Ensure you have the terminal unit, power adapter, and power cord.
2. Conectar enerxía:
   • Conecte o cable de alimentación ao adaptador de alimentación.
   • Plug the power adapter's barrel connector into the power input port on the back of the VX510 terminal.
   • Enchufe o cable de alimentación nunha toma eléctrica estándar.
   

   Figure 5: Verifone VX510 terminal with the power adapter connected and the unit powered on, displaying the current date and time.

3. Connect Communication Line (Dial-Up): For dial-up connectivity, connect a standard telephone line from your wall jack to the "TELCO" port on the terminal.
4. Arranque inicial: The terminal will power on automatically once connected to power. The display will show boot-up sequences and then typically the date and time or a ready screen.
5. Configuración: Your terminal may require specific configuration settings (e.g., merchant ID, terminal ID, communication parameters) from your payment processor. Refer to your processor's documentation or contact their support for these details.

Instrucións de funcionamento

This section outlines the basic operations for processing transactions on your Verifone VX510 terminal.

Processing a Sale

1. Desde a pantalla inactiva, prema VENDA key (often F1 or a dedicated button).
2. Enter the transaction amount using the numeric keypad. Press ENTRAR (green key) to confirm.
3. Swipe the customer's credit card through the magnetic stripe reader on the side of the terminal, or insert the EMV chip card into the slot at the bottom.
4. Follow any on-screen prompts, such as entering a tip amount or PIN.
5. The terminal will dial out to the payment processor. Once approved, a confirmation message will appear.
6. Print the merchant copy and customer copy of the receipt.

Anulación dunha transacción

1. Desde a pantalla inactiva, prema VOIDO key (often F2 or a dedicated button).
2. Enter the transaction number or select the transaction from a list if prompted.
3. Confirm the void when prompted.
4. Print the void receipt.

Batch Settlement

At the end of each business day, you must settle your batch to receive funds for processed transactions.

1. Desde a pantalla inactiva, prema SETTLE or LOTE key (often F3 or a dedicated button).
2. Confirm the batch settlement when prompted.
3. The terminal will dial out and transmit the batch.
4. Print the batch settlement report.

Mantemento

Proper maintenance ensures the longevity and optimal performance of your Verifone VX510 terminal.

• Limpeza: Use un pano suave e sen pelusa lixeiramente dampened with water or a mild, non-abrasive cleaner to wipe the exterior. Do not use harsh chemicals or abrasive materials. Avoid spraying liquids directly onto the terminal.
• Substitución do rolo de papel: When the paper roll is low or empty, open the printer cover, remove the old roll, and insert a new thermal paper roll, ensuring the paper feeds correctly. Close the cover firmly.
• Xestión de cables Ensure all cables (power, phone line) are securely connected and not crimped or strained.
• Actualizacións de software: Periodically check with your payment processor for any required software updates for your terminal.

Resolución de problemas

This section addresses common issues you might encounter with your Verifone VX510 terminal.

Especificacións

Key technical specifications for the Verifone VX510 Dial-Up Credit Card Terminal.

• Modelo: VX510 (M251-060-36-NAA)
• Fabricante: VeriFone
• Conectividade: Dial-Up (PSTN), RS232, 10BaseT (Ethernet - specific models/configurations)
• Entrada de enerxía: 9VDC, 4A (via SMPS094000-09 power adapter)
• Dimensións: Approximately 12 x 8 x 10 inches (Product Dimensions from data)
• Peso: Approximately 0.01 ounces (Item Weight from data - likely a typo, actual weight is higher)
• Visualización: LCD retroiluminado
• Teclado: 19-key ergonomic keypad
• Lectores de tarxetas: Magnetic Stripe Reader, EMV Smart Card Reader
• Impresora: Impresora térmica integrada
• Número de serie ExampLe: 213-141-334 (Example from product image)

Figure 6: Bottom label of the Verifone VX510 terminal, showing model number M251-060-36-NAA, product rating, and serial number (S/N 213-141-334).

Garantía e Soporte

For warranty information and technical support, please refer to the documentation provided by your reseller or payment processor. Verifone provides support through authorized distributors and service providers.

• Contact your Payment Processor: For most operational and configuration issues, your payment processor is the primary point of contact.
• Revendedores autorizados: If you purchased the device from a reseller, they may offer direct support or facilitate warranty claims.
• Verifone Websitio: Visit the official Verifone website for general product information and to locate authorized service centers.