Polycom VVX 250 IP Desk Phone User Manual

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The Polycom VVX 250 is a four-line, basic IP desk phone featuring a color display, designed for clear and efficient communication.

Características principais:

• Make more natural and life-like calls with Polycom HD Voice
• 2.8” color display: an engaging experience offering visual information at a glance
• Two Gigabit Ethernet ports offer cost savings and performance benefits
• USB port enables users to move data around more quickly
• Integrates with more than 60 industry leading call control platforms

Fronte view of the Polycom VVX 250 IP Desk Phone, showcasing its handset, keypad, and color display.

Guía de configuración

Follow these steps to set up your Polycom VVX 250 IP Desk Phone.

Contido do paquete:

• Polycom VVX 250 IP Desk Phone unit
• Auricular e cable en espiral
• Cable Ethernet
• Soporte de mesa
• (Note: Power adapter may be sold separately depending on model/region.)

Conexións físicas:

1. Conecta o teléfono: Conecte un extremo do cable en espiral ao auricular e o outro extremo ao porto do auricular da base do teléfono.
2. Conectarse á rede: Connect an Ethernet cable from your network switch or router to the LAN port (marked with a network icon) on the back of the phone.
3. Conectar enerxía: If not using Power over Ethernet (PoE), connect the power adapter (if included) to the power port on the back of the phone and plug it into a power outlet.
4. Conectar ao PC (opcional): If you wish to connect a computer through the phone, connect an Ethernet cable from your computer to the PC port (marked with a computer icon) on the back of the phone.
5. Conectar auriculares (opcional): Plug your compatible headset into the headset port (marked with a headset icon) on the back of the phone.

Primeiro plano view of the back of the Polycom VVX 250 IP Desk Phone, showing the Ethernet (LAN and PC), power, and headset ports.

Arranque inicial:

Once connected, the phone will power on and begin its boot-up sequence. This may take a few minutes. The display will show the Polycom logo and then proceed to load its firmware and configuration.

If your network supports automatic provisioning, the phone will automatically configure itself. Otherwise, you may need to manually enter network settings or contact your VoIP service provider for assistance.

Instrucións de funcionamento

Facendo unha chamada:

1. Pick up the handset, press the Speakerphone button, or press a line key.
2. Marque o número desexado usando o teclado.
3. Press the Dial soft key or wait for the call to connect automatically.

Respondendo a unha chamada:

When the phone rings, pick up the handset, press the Speakerphone button, or press the flashing line key.

Using the Display and Menu:

The 2.8-inch color display provides access to various phone functions and settings.

• Usa o Clúster de navegación (up, down, left, right arrows, and Select button) to browse through menus and options.
• Preme o Casa button to return to the main menu or idle screen.
• Teclas programables: The buttons directly below the display change their function based on the current screen or activity.

Funcións comúns:

• Manter: Press the Hold button during an active call to place it on hold. Press again to resume.
• Transferencia: During an active call, press the Transfer button, dial the new number, and then press Transfer again to complete.
• Silenciar: Press the Mute button to mute your microphone during a call. Press again to unmute.
• Altavoz: Press the Speakerphone button to toggle speakerphone mode on or off.
• Auriculares: Press the Headset button to switch audio to a connected headset.
• Control de volume: Usa o + e - buttons below the keypad to adjust handset, headset, or speakerphone volume.

A person is shown using the Polycom VVX 250 IP Desk Phone at a desk, demonstrating its use in a typical office environment.

Acceder aos menús:

Desde a pantalla inactiva, prema Casa button to access the main menu. Options typically include:

• Nova convocatoria
• Messages (Voicemail)
• Directories (Contact lists)
• DND (Non molestar)
• Settings (Phone configuration)
• Applications (if configured)

An official video demonstrating the key features of the Polycom VVX 250, including HD audio, 2.8-inch color LCD screen, and 4 line keys.

Mantemento

To ensure optimal performance and longevity of your Polycom VVX 250 IP Desk Phone, follow these maintenance guidelines:

• Limpeza: Use a soft, dry, lint-free cloth to clean the phone's surface and display. Avoid abrasive cleaners, solvents, or aerosol sprays.
• Eliminación de po: Regularly dust the keypad and speaker grilles to prevent accumulation that could affect performance.
• Xestión de cables Ensure all cables are securely connected and not under strain. Avoid sharp bends or kinks in the cords.
• Condicións ambientais: Operate the phone within recommended temperature and humidity ranges. Avoid direct sunlight, excessive heat, or moisture.
• Actualizacións de software: Periodically check with your service provider for available firmware updates to ensure your phone has the latest features and security enhancements.

Resolución de problemas

This section provides solutions to common issues you might encounter with your Polycom VVX 250 IP Desk Phone.

Sen ton de chamada/Non se poden facer chamadas:

• Comproba a conexión de rede: Ensure the Ethernet cable is securely plugged into both the phone's LAN port and the network jack/router.
• Ciclo de enerxía: Unplug the phone's power adapter (or Ethernet cable if using PoE), wait 10 seconds, then plug it back in.
• Verify Network Status: Check if other devices on your network are functioning correctly.
• Contact Service Provider: If the issue persists, your VoIP service may be down or require re-provisioning.

Mala calidade de audio:

• Axustar o volume: Use the volume buttons on the phone to increase or decrease the call volume.
• Check Handset/Headset Connection: Ensure the handset or headset cord is securely connected.
• Conxestión da rede: High network traffic can affect call quality. Try reducing network usage or contact your IT administrator.
• Voz HD: Ensure both parties are using HD Voice compatible devices and network for optimal clarity.

A pantalla non funciona:

• Comprobar a potencia: Asegúrate de que o teléfono recibe enerxía.
• Ciclo de enerxía: Perform a power cycle as described above.
• Configuración de brillo: Navigate to Settings > Basic > Display > Backlight Intensity to adjust brightness.

Phone Not Registering:

• Conectividade de rede: Confirm the phone has an active network connection.
• Configuración: Verify that the phone's configuration settings (SIP server, user credentials) are correct. This usually requires IT or service provider assistance.
• Firmware: Outdated firmware can sometimes cause registration issues.

Especificacións

O que hai na caixa

The standard package for the Polycom VVX 250 IP Desk Phone typically includes:

• Polycom VVX 250 IP Desk Phone Unit
• Auricular
• Cable do teléfono
• Cable de rede (Ethernet)
• Soporte de escritorio
• Guía de inicio rápido

Note: Power adapter may be sold separately depending on the specific product variant or region.

Garantía e Soporte

Información da garantía:

Poly products typically come with a limited hardware warranty. Please refer to the warranty card included with your product or visit the official Poly website for detailed warranty terms and conditions specific to the VVX 250 model. Retain your proof of purchase for warranty claims.

Soporte técnico:

For technical assistance, troubleshooting, or further inquiries, please contact Poly customer support.

• Soporte en liña: Visit the Poly support website for FAQs, knowledge base articles, and software downloads.
• Asistencia telefónica: Contact your regional Poly support hotline.
• Proveedor de servizos: If your phone was provided by a VoIP service provider, they may be your primary point of contact for support and configuration.

Always provide your product model (VVX 250) and serial number when contacting support for faster service.