Manual do usuario de Clover Station PRO

1. Introdución

The Clover Station PRO is a fast, dual-screen Point of Sale (POS) system designed to streamline business transactions. This all-in-one system features a primary 14-inch HD display for the merchant and an 8-inch customer-facing touchscreen, facilitating efficient order processing, payment, and customer interaction. This manual provides essential information for setting up, operating, and maintaining your Clover Station PRO.

2. Información de seguridade

Asegúrate de colocar o dispositivo sobre unha superficie estable e plana para evitar caídas accidentais.
Use only the power adapter supplied with the Clover Station PRO.
Manteña o dispositivo lonxe da auga, da humidade excesiva e das temperaturas extremas.
Non intente abrir nin reparar o dispositivo vostede mesmo. Encargue calquera mantemento a persoal cualificado.
Evite bloquear as aberturas de ventilación para evitar o sobrequecemento.

3. Contido do paquete

Verifica que todos os elementos estean presentes no paquete:

Clover Station PRO Main Unit (with 14" merchant display)
Clover Station PRO Customer-Facing Display (8" touchscreen)
Integrated Receipt Printer
Caixón de caixa
Adaptador de alimentación e cables
Guía de inicio rápido (se corresponde)

4. Produto rematadoview

The Clover Station PRO system comprises several key components working together to provide a comprehensive point-of-sale solution.

Clover Station PRO main unit with cash drawer and printer

Figura 4.1: Clover Station PRO main unit, integrated receipt printer, and cash drawer. This image displays the primary components of the POS system, including the merchant-facing display, the base unit housing the printer, and the connected cash drawer.

Clover Station PRO with customer-facing display

Figura 4.2: Clover Station PRO with its customer-facing display. This view highlights the dual-screen setup, showing both the merchant's main screen and the separate customer display for transaction confirmation and interaction.

En ángulo view of Clover Station PRO components

Figura 4.3: Angled perspective of the Clover Station PRO system, showcasing the main unit, customer display, and the compact design of the integrated components.

Figura 4.4: Primeiro plano view of the cash drawer component of the Clover Station PRO, illustrating its design and key lock mechanism.

5. Instrucións de configuración

Desembalar e colocar: Carefully remove all components from the packaging. Place the main unit, customer display, and cash drawer in their desired locations on a stable counter.
Conectar enerxía: Connect the power adapter to the main unit and plug it into a suitable power outlet.
Conectar periféricos:
- Ensure the customer-facing display is securely connected to the main unit.
- Connect the cash drawer cable to the designated port on the main unit or integrated printer.
Encendido: Press the power button on the main unit to turn on the system.
Configuración inicial do software: Follow the on-screen prompts for initial setup, including network connection (Wi-Fi or Ethernet) and language selection.
Merchant Account Activation: The Clover Station PRO requires a merchant processing account through Powering POS. Contact Powering POS to activate your account and configure your system for payment processing. The device cannot be used with a different processor.
Load Printer Paper: Open the printer cover, insert a new roll of thermal receipt paper, and close the cover.

6. Instrucións de funcionamento

The Clover Station PRO is designed for intuitive operation. Here are general steps for common tasks:

Processing Transactions:
- Navigate to the "Register" or "Sales" application on the merchant display.
- Select items from your menu or input custom amounts.
- The customer-facing display will show the order details for confirmation.
- Proceed to payment. Customers can use the customer display to confirm their order, add a tip, redeem rewards, and select payment methods.
- Complete the transaction. The integrated printer will print a receipt, or a digital receipt can be sent.
Managing Inventory and Menu:
- Access the "Inventory" or "Items" application to add, edit, or remove products and services.
- Organize items into categories for easy navigation during sales.
Running Reports:
- Use the "Reports" application to view sales data, transaction history, and other business analytics.
- Reports can be customized by date range and other filters.
Staff Management:
- The system allows for creating and managing staff accounts with different access permissions.

7. Mantemento

Limpeza:
- Gently wipe the screens and exterior surfaces with a soft, lint-free cloth.
- Para marcas difíciles, d lixeiramenteampEnxugue o pano con auga ou un limpador de pantallas non abrasivo. Evite produtos químicos agresivos.
- Asegúrese de que o dispositivo estea apagado e desenchufado antes de limpalo.
Printer Care:
- Regularly check and replace the thermal receipt paper roll as needed.
- Keep the printer mechanism free from dust and debris.
Actualizacións de software:
- Ensure your system is connected to the internet to receive automatic software updates, which provide new features and security enhancements.

8 Solución de problemas

Problema	Causa posible	Solución
O dispositivo non se acende.	Cable de alimentación non conectado, problema coa toma de corrente.	Comproba as conexións do cable de alimentación. Proba cunha toma de corrente diferente.
Sen conexión de rede.	Wi-Fi disconnected, Ethernet cable loose.	Verify Wi-Fi settings or check Ethernet cable connection. Restart the device and router.
A impresora non imprime.	Out of paper, paper jammed, printer not connected.	Replace paper roll. Clear any paper jams. Ensure printer is properly connected.
Caixón de diñeiro que non abre.	Cable disconnected, software issue.	Check cash drawer cable connection. Ensure the transaction is finalized in the software.
Cannot process payments.	Merchant account not activated or configured correctly.	Contact Powering POS support to verify your merchant account status and configuration.

Se tes problemas que non aparecen na lista ou necesitas máis axuda, ponte en contacto co servizo de atención ao cliente.

9. Especificacións

Modelo: Clover Station PRO
Pantalla principal: 14-inch HD Touchscreen (Merchant-facing)
Pantalla secundaria: 8-inch Touchscreen (Customer-facing)
Integrated Peripherals: Receipt Printer, Cash Drawer
Conectividade: Wi-Fi, Ethernet
Dimensións do paquete: 20 x 20 x 20 polgadas
Peso do artigo: 45 libras
Fabricante: CloverPOS
Primeiro dispoñible: 18 de xuño de 2020

10. Garantía e soporte

For warranty information, please refer to the documentation provided at the time of purchase or contact your vendor.

For technical support, merchant account inquiries, or assistance with your Clover Station PRO, please contact Powering POS, your merchant processing provider. They can assist with setup, operation, and troubleshooting specific to your service agreement.

Nota importante: This device requires a merchant processing account through Powering POS and cannot be used with a different processor.

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