Introdución
This manual provides instructions for the setup, operation, and maintenance of your EPOS | SENNHEISER Impact SDW 5011 Headset. The EPOS | SENNHEISER Impact SDW 5011 is a 3-in-1 DECT headset designed for seamless communication in various work environments, including busy open offices and remote setups. It connects to your PC via a DECT dongle, offering optimal call clarity and mobility.
Contido do paquete
Before proceeding with the setup, please ensure all components are present in the package.

Descrición da imaxe: This image displays the complete package contents of the EPOS Impact SDW 5011 headset. It includes the EPOS Impact SDW 5011 headset itself, a DECT dongle, a charging cable, a soft pouch for storage, a compliance sheet, a quick guide, and a safety guide.
- EPOS Impact SDW 5011 Headset
- Dongle DECT
- Cable de carga
- Bolsa suave
- Folla de conformidade
- Guía rápida
- Guía de seguridade
Configuración
1. Cargando os auriculares
Before initial use, fully charge the headset.
- Connect the charging cable to the headset's charging port.
- Conecta o outro extremo do cable de carga a unha fonte de alimentación USB (por exemplo, un porto USB do ordenador ou un adaptador de parede USB).
- The headset's indicator light will show charging status. Refer to the Quick Guide for specific light indications.
2. Connecting to PC via DECT Dongle
The headset connects to your PC using the provided DECT dongle for a plug-and-play experience.
- Insert the DECT dongle into an available USB port on your PC.
- The dongle will automatically pair with the headset. An indicator light on both the dongle and headset will confirm a successful connection.
- Ensure your PC's audio settings are configured to use the EPOS Impact SDW 5011 as the default input and output device.

Descrición da imaxe: This diagram illustrates the EPOS Impact SDW 5011 headset alongside its DECT dongle. Callouts highlight key features: "Make your DECT headset mobile" pointing to the dongle, "Hearing protection from acoustic shock" and "Sound clarity in high density environments" pointing to the earcup, "Exceptional speech intelligibility" pointing to the microphone, and "Simple hot desking and remote working" pointing to the overall headset design.
3. Wearing Styles
The headset offers a 3-in-1 wearing style system for customized comfort.
- Diadema: For traditional over-the-head wear.
- Gancho para a orella: For a discreet, single-ear fit.
- Banda para o pescozo: For behind-the-neck wear.
Refer to the Quick Guide for instructions on how to switch between wearing styles.

Descrición da imaxe: Unha orientación frontal view of the EPOS Impact SDW 5011 headset, showcasing its headband wearing style. The headset is black with a single earcup and an adjustable microphone boom.
Instrucións de funcionamento
1. Acendido/apagado
- Para acender, manteña premido o botón de acendido ata que se acenda o indicador luminoso.
- Para apagar, manteña premido o botón de acendido ata que o indicador luminoso se apague.
2. Xestión de chamadas
- Responder/Finalizar chamada: Preme o botón Chamar.
- Rexeitar a chamada: Manteña premido o botón Chamar.
- Axuste de volume: Use the Volume Up (+) and Volume Down (-) buttons on the headset.
- Silenciar micrófono: Press the Mute button on the microphone boom.
3. Softphone Compatibility
The EPOS Impact SDW 5011 is broadly compatible with all major Unified Communications (UC) softphones. Ensure your softphone application is running and configured to use the headset.

Descrición da imaxe: This diagram highlights additional features of the EPOS Impact SDW 5011 headset. Callouts indicate "All-day wearing comfort" with soft leatherette ear pads, "Enhanced security" with Protected Pairing and DECT Security certification, and "Simple hot desking and remote working" for fast, secure pairing.

Descrición da imaxe: A close-up image of the earcup of the EPOS Impact SDW 5011 headset, with text overlay stating "Optimized for UC," indicating its compatibility and performance with Unified Communications platforms.
Mantemento
1. Limpeza
- Wipe the headset and dongle with a soft, dry cloth.
- Non empregue produtos de limpeza líquidos nin disolventes.
- Ensure the charging contacts are clean and free of debris.
2. Almacenamento
When not in use, store the headset in the provided soft pouch to protect it from dust and damage.

Descrición da imaxe: Un profesional secundariofile view of the EPOS Impact SDW 5011 headset, showing the single earcup, microphone boom, and the adjustable headband.
Resolución de problemas
If you encounter issues with your EPOS Impact SDW 5011 headset, refer to the following common solutions.
| Problema | Causa posible | Solución |
|---|---|---|
| No audio / Microphone not working | Headset not powered on, not paired, or PC audio settings incorrect. |
|
| Mala calidade de audio | Interference, low battery, or distance from dongle. |
|
| Os auriculares non se emparellan | Dongle not recognized or pairing mode not activated. |
|
Especificacións
Detailed technical specifications for the EPOS Impact SDW 5011 Headset.
- Nome do modelo: IMPACT SDW 5011
- Tecnoloxía de conectividade: Sen fíos (DECT)
- Estilos de vestir: Headband, Ear Hook, Neckband (3-in-1)
- Dispositivos compatibles: PC, UC Softphones
- Rango de frecuencia: 20 Hz - 20,000 Hz
- Duración da batería: Approximately 4 hours (talk time)
- Peso do artigo: 2 onzas
- Características especiais: Ear Hook, Plug and Play, Robust design
- Control de ruído: None (focus on speech intelligibility)
- Fabricante: EPOS
- UPC: 840064407816
Garantía e Soporte
Information regarding product warranty and customer support was not available in the provided data. Please refer to the official EPOS website or the documentation included in your product package for detailed warranty terms and support contact information.
Para obter máis axuda, pode visitar o EPOS Store on Amazon.





