Aqara Doorbell Camera G400 with Chime - Wired/PoE Instruction Manual

1. Introdución

The Aqara Doorbell Camera G400 is a versatile wired/PoE video doorbell designed for enhanced home security and smart home integration. It offers 2K HD head-to-toe vision, two-way audio, and supports various smart home ecosystems including Apple HomeKit Secure Video, Alexa, Google Assistant, and SmartThings. With local AI detections and 24/7 recording capabilities, the G400 provides reliable monitoring and convenient communication at your doorstep.

Image: Aqara Doorbell Camera G400 overview highlighting its design and main functionalities.

2. Que hai na caixa

The Aqara Doorbell Camera G400 package includes the following components:

• Doorbell Camera G400 (Wired) x 1
• Carillon x 1
• Cable de carga USB-C x 1
• Placa de montaxe x 1
• 15° Wedge x 1
• Sealing Plug x 2
• Manual de usuario x 2
• Mounting Hole Template x 1
• Wall Screws & Anchors Kit x 1
• Extension Wires Kit x 1
• Detaching Pin x 1

3. Configuración

3.1. Choose Installation Location

Consider the following when selecting your installation location:

• For locations far from the wireless router (weak Wi-Fi signal coverage): It is recommended to power the doorbell and provide network connection using the PoE method. The distance between the doorbell and the chime should be kept within 30m (when separated by only one wall with a thickness of ≤24cm).
• For locations close to the wireless router (good Wi-Fi signal coverage): You can use low-voltage power (8-24V AC or DC) at the door position to power the doorbell, while connecting the doorbell to the router via your Wi-Fi network. The doorbell supports a dual-band 2.4GHz and 5GHz Wi-Fi 6 network, with a distance controlled within 15m (when separated by only one wall with thickness ≤ 24cm). You can adjust the signal strength at the door by moving the position of the indoor wireless router.

3.2. Installation Height

The recommended installation height for the doorbell is 1.3-1.4 meters from the ground to the top edge of the doorbell. The lower the installation position, the smaller the vertical blind spot. Power supply options are flexible; choose based on your requirements. Provided exampOs ficheiros son só para referencia.

3.3. Power Off Warning

WARNING: Please make sure the main circuit breaker is turned off before installation. Try turning devices powered by it on to confirm the power is off.

Disclaimer: The instruction is intended for users who are familiar with electrical installation. We always advise you to contact a professional electrician and only use these instructions as a reference.

3.4. Choose a Mounting Method

You can choose between Drill-and-anchor Mounting or Adhesive Mounting.

• Drill-and-anchor Mounting: Suitable for use when the installation surface is uneven or when there are high requirements for the overall stability of the device.
• Montaxe adhesivo: Adhesive mounting is suitable for installation on wooden doors, tiles, or other flat surfaces where drilling holes is not convenient.

3.4.1. Adhesive Mounting (No Wedge)

1. Mark the adhesive area using the bracket as a guide.
2. Remove the backing from the adhesive on the back of the backplate bracket.
3. Firmly attach the entire bracket assembly to a flat wall surface, and press down firmly.
4. Align the bottom of the doorbell with the backplate bracket, then snap the entire doorbell onto the bracket assembly.

3.4.2. Adhesive Mounting (Using 15° Wedge)

The wedge bracket supports adjustment in both left and right directions; simply flip the wedge bracket 180° to adjust the left or right rotation direction to decide camera view angled to the left or right.

1. Mark the adhesive area using the 15° wedge bracket as a guide.
2. Remove the backing from the adhesive on the back of the wedge bracket and attach it to the wall surface firmly.
3. Use the two shorter self-tapping screws (KB3×6×5.0 mm) from the accessories to securely fasten the wedge bracket and the backplate bracket together.
4. Align the bottom of the doorbell with the backplate bracket, then snap the entire doorbell onto the bracket assembly.

3.4.3. Drill-and-anchor Mounting (No Wedge)

1. Attach the mounting hole template to the installation surface and mark the drilling location.
2. Drill at the two outer markers on the template. (6 mm drill bit required)
3. Elimina o modelo.
4. Hammer the anchors into the pre-drilled holes and secure the backplate firmly using the provided screws.

*For wood or lightweight surfaces, expansion anchors are not required. You may secure the bracket directly using self-tapping screws. Step 4 using anchor is for reference only.

3.4.4. Drill-and-anchor Mounting (Using 15° Wedge)

1. Attach the mounting hole template to the installation surface and mark the drilling location.
2. Drill at the two inner markers on the template. (6 mm drill bit required)
3. Elimina o modelo.
4. Hammer the anchors (6 mm drill bit required) into the pre-drilled holes and secure the 15° wedge firmly using the provided screws.
5. Mount the backplate bracket.
6. Align the bottom of the doorbell with the backplate bracket, then snap the entire doorbell onto the bracket assembly.

3.5. Choose a Power Supply Method

The G400 offers two power supply options:

• Baixo Voltage Fonte de alimentación
• Fuente de alimentación PoE

*NOTE: For the device to function using PoE power supply, it must be connected to a PoE-enabled source (such as a PoE switch or injector). A standard network port without PoE capability will not provide power to the device.

3.5.1. Baixo Voltage Power Supply Method

Using existing doorbell or transformer wires:

1. Please first remove the default waterproof silicone plug installed on the back of the doorbell (the default plug is designed to accommodate PoE power supply, with a network cable groove on the back).
2. Please select the fully enclosed waterproof silicone plug (without a network cable groove on the back), and snap it back into the groove on the back.
3. Use a screwdriver to loosen the screws on the power terminal block.
4. Insert the U-shaped wire extenders into the gap between the screw and the terminal block, then tighten the screws.

*Be careful to avoid short-circuiting the power wires: ensure the power wires do not touch each other.

After connecting the end of the extension cord to the main power line, secure the wire nut over the connection point of the two wires and twist it tight. Then, tuck the extension cord portion into the wall cavity.

3.5.2. PoE Power Supply Method

1. Remove the default waterproof silicone plug installed on the back of the doorbell.
2. Insert the network cable into the PoE port on the doorbell.
3. Snap the silicone waterproof plug back into place, ensuring the surface is flat.

The network cable can be routed through the cable outlet at the bottom of the doorbell, or it can be folded into a U-shaped harness in the rear groove, adhering to the buried cable groove of the sealing plug, and finally passing through the wall via the wiring hole in the wall-mounted bracket.

Note: The silicone plug is for optional waterproofing. If it obstructs the network cable installation, it can be omitted.

3.6. Turn the Power Back On

Turn on the main circuit breaker. If the doorbell LED lights up and can be ringed, it is working properly.

4. Instrucións de funcionamento

4.1. Chime Setup and Doorbell Removal

4.1.1. Mount and Power On the Chime

Peel off the protective backing from the adhesive on the back of the chime, firmly attach it to a flat wall surface, and connect it to power.

Chime Button Usage:

1. Short press the volume adjustment button once to cycle through volume levels.
2. Short press the ringtone switch button once to cycle through ringtones.

4.1.2. Doorbell and Chime Unpairing

*The doorbell and chime are already paired out of the box, hence no pairing needed when adding. This method is for reference.

Long press the Ringtone Switch Button for 10 seconds to unpair the chime from the doorbell.

4.1.3. Doorbell and Chime Pairing

Simultaneously long press the doorbell button and the chime volume adjustment button for 5 seconds.

4.1.4. How to Remove the Doorbell From Bracket

To remove the doorbell main unit for maintenance, insert a pin into the small hole at the top of the doorbell to press the internal movable latch, then remove the doorbell main unit.

4.2. Adding the Device to the App

4.2.1. Activating the Pairing Mode

After powering up, the device indicator should start blinking in Amarelo which indicates that it has entered pairing mode.

If the device has not entered the pairing mode, press and hold the device reset (function) button for 10 seconds.

4.2.2. Connecting to Aqara Home App

Open the Aqara Home App latest version, and the device will be automatically discovered. Follow the on-screen instructions to complete the pairing process.

You can also complete the pairing by tapping the "+" icon at the top right corner of the app's homepage, selecting "Add Accessory" and then scanning the QR code, or by finding the product in the product list.

You can find the product's QR code at the end of the User Manual or on the product itself.

4.3. Explanation of Indicator Light Statuses

4.4. Connecting to Matter Ecosystems

4.4.1. Camera Streaming / Video Integration

The product can be integrated with third-party apps to enable video streaming to third-party displays such as TVs and smart speakers, as well as third-party routines and automations.

To connect the device to ecosystems including Amazon Alexa, Google Home, or Samsung SmartThings, proceed to "Profile" tab -> "Connect to Ecosystems" and bind the account according to the instructions.

For Home Assistant integration, RTSP streaming combined with Advanced Matter Bridging is recommended to enable local recognition and automation features.

4.4.2. HomeKit Secure Video Integration

The device supports Apple Home and HomeKit Secure Video natively, and can be directly added to Apple Home out of the box.

To connect the device to Apple Home, ensure you are adding it from an iOS or iPadOS device and follow the in-app instructions. After adding the device to the Apple Home app, you will gain access to features like encrypted event storage in iCloud, integrated local recognition, and more.

*HomeKit Secure Video requires an Apple Home Hub (e.g., Apple TV, HomePod) and an active iCloud+ subscription. **Within Apple Home, the resolution is limited to 1200p, and it may be downgraded in case of poor network conditions.

5. Especificacións

6. Garantía e soporte

For warranty information, technical support, or troubleshooting assistance, please refer to the official Aqara website or contact Aqara customer service directly. Keep your purchase receipt for warranty claims.