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Reclaim Manuals & User Guides

Reclaim Energy specializes in award-winning, highly efficient CO2 heat pump hot water systems designed to help households reduce costs and live more sustainably.

Tip: include the full model number printed on your Reclaim label for the best match.

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About Reclaim Energy

Reclaim Energy is a forward-thinking provider of highly efficient CO2 heat pump hot water systems. Through innovative technology, Reclaim focuses on sustainable energy solutions that capture heat from the ambient air to generate hot water, minimizing environmental impact while significantly reducing household energy costs.

Their award-winning heat pumps and robust smart controllers are designed for straightforward usage, offering customizable presets and integrations to maximize residential solar PV investments. By prioritizing efficiency, quiet operation, and longevity, Reclaim continues to be a trusted leader in the transition towards greener residential energy use.

Reclaim manuals

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Reclaim video guides

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Reclaim support FAQ

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  • Where can I find the user manual for my Reclaim hot water system?

    Podes view and download manuals for your Reclaim CO2 Heat Pump Hot Water System directly on our site or by visiting the official Reclaim Energy downloads page at reclaimenergy.com.au/downloads.

  • What is the phone number for Reclaim Energy support?

    You can reach Reclaim Energy customer support by calling 1300 38 38 15 in Australia.

  • How do I start the purge mode on my Reclaim heat pump controller?

    Ensure the controller is in normal display mode, then press and hold the Menu button for approximately 5 seconds until 'Purg' flashes. The purge cycle will then run for 5 minutes.

  • Why does my Reclaim heat pump temporarily stop in cold weather?

    At temperatures below 5°C, frost may gather on the components. The heat pump automatically enters a defrost or anti-freeze cycle to protect itself, stopping the fan briefly to melt the ice before resuming normal operation.